![]() You will authenticate with Duo exactly as you did on your old phone. ![]() No action is required If you use the phone call or text message options.If you use the Push option through the Duo Mobile app installed on your phone, follow this tutorial on your new phone.You may log back into the University or URMC Two-Factor Authentication Enrollment sites at any time to manage, add, or remove devices. What is the safest way to authenticate using Duo?.Duo Security does not provide services in your current location” in the Duo Prompt? Why am I seeing the message “Access denied.I am unable to install the Duo Mobile app from the App store.Why can't I receive SMS texts and phone calls from Duo?.Why can't I receive Push notifications from Duo, but I can receive SMS texts and phone calls from Duo?.I replaced the phone I enrolled in Duo, can I change my devices after I enroll?.What do I do if I get a notification from Duo that I did not request?.Can I use the app on my smart phone without affecting my data plan & if I use the text message or phone call option, will I be charged by my phone company?.Can international phone numbers be used in Duo?.How do I authenticate with my smart phone app if I don't have cell signal, data, or Wi-Fi connection?.If I can't connect to the network or VPN, how do I enroll?.What devices are supported by Duo & can I set up more than one device?.How should I enroll in Duo if I am a Community Provider or Partner?.Is there something besides a phone or mobile device I can use as my second factor authentication with duo?.Why do I have to enroll in Duo multiple times?.Why do I need to use two-factor authentication?.
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